Effective Date: 07/01/2025
At Fivevera.com, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
1. Who We Are
Fivevera.com is an online retailer specialising in home electronic products, operating in the United Kingdom. Our company is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly.
2. What Information We Collect
We may collect and process the following data:
a. Information You Provide to Us:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed securely via third-party gateways)
- Account login details (if applicable)
b. Information We Automatically Collect:
- IP address
- Browser type
- Pages visited and browsing behaviour
- Device information
- Cookies and tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders
- To manage your account
- To communicate with you (order confirmations, customer support, etc.)
- To personalise your shopping experience
- To improve our website and services
- To send you marketing communications (only with your consent)
- To comply with legal obligations and prevent fraud
4. Legal Bases for Processing
Under the UK GDPR, we rely on the following legal bases:
- Contract: Processing necessary to fulfil a purchase or service
- Consent: For marketing communications or optional cookies
- Legitimate Interests: Improving our services, fraud prevention
- Legal Obligation: To comply with UK laws
5. How We Share Your Information
We only share your data with third parties where necessary:
- Payment processors (e.g., Stripe, PayPal)
- Delivery partners (e.g., Royal Mail, DPD)
- IT and hosting providers
- Marketing and analytics tools (e.g., Google Analytics, Meta)
- Legal or regulatory authorities when required by law
We never sell your data to third parties.
6. How We Store and Protect Your Data
Your data is stored on secure servers and protected with industry-standard security measures including encryption, firewalls, and access controls. Payment details are never stored on our servers.
We retain your data only for as long as necessary for the purposes outlined above, or as required by law (e.g., tax or accounting obligations).
7. Cookies and Tracking Technologies
We use cookies to:
- Enable essential site functionality (e.g., shopping cart)
- Analyse website usage
- Personalise your shopping experience
- Remember your preferences
You can manage cookie settings via your browser or our cookie consent banner.
8. Your Rights Under UK Data Protection Law
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict processing
- Withdraw consent (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at [email protected].
9. Marketing Communications
With your consent, we may send you newsletters, special offers, and product updates. You can unsubscribe at any time via the link in our emails or by contacting us.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices, and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Please review it regularly.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: [email protected]
Postal Address: Unit 17, Barrett Industrial Park, Park Avenue, Southall, England, UB1 3AF
Phone: 0730 423 8599